Shipping & Returns
Shipping Policy
We process orders within 1–3 business days after payment confirmation.
Delivery times may vary depending on the destination, customs processing, and seasonal demand. Most orders are delivered within 8–25 business days.
Once your order is shipped, you will receive a tracking number by email.
Please note that delays caused by customs, carriers, weather conditions, or high-demand periods are outside our control.
If you experience any issues with your order, feel free to contact our support team at:
We are committed to providing a smooth, secure, and reliable shopping experience for all customers.
Return & Exchange Policy
Customer satisfaction is important to us.
If you receive a damaged, defective, or incorrect item, please contact us within 7 days after delivery.
To request a return or exchange, email our support team with:
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your order number
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photos of the product
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a brief description of the issue
Items must be unused and in their original condition whenever applicable.
Please note:
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Shipping fees are non-refundable.
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Some promotional or clearance items may not be eligible for return.
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Our team will review each request individually and provide the best possible solution.
Contact:
Contact@urbancrestshop.com